Frequently asked questions

Find answers to the most common questions about using Olqan to streamline your operations and boost growth. Can’t find what you’re looking for? Contact our team today!

Olqan FAQs

What exactly is Olqan?

Olqan is an all-in-one business platform designed to unify your operations, automate workflows, and help your business scale efficiently. Instead of juggling multiple tools, Olqan brings everything you need into one seamless workspace.

Who is Olqan designed for?

Olqan is built for business owners, founders, CEOs, solopreneurs, freelancers, and operations managers who want to streamline their processes and eliminate the headaches of managing multiple disconnected tools.

What features are included in Olqan?

Olqan is truly comprehensive, combining project management, customer relationship management (CRM), invoicing, team collaboration, task automation, and business analytics in one unified platform. We also offer procurement management, inventory tracking, asset management, a robust ticketing system, and complete HR functionality including recruitment and payroll processing. Everything you need to run your business efficiently is included in one seamless system.

Do I need technical skills to use Olqan?

Not at all! Olqan is designed with simplicity in mind. Our intuitive interface makes it easy for anyone to get started, regardless of technical background. If you can use email, you can use Olqan.

How long does it take to set up Olqan?

Most users can set up their Olqan workspace and import existing data in under an hour. Our guided onboarding process and templates help you get started quickly, and you'll continue to discover efficiencies as you use the platform.

Can Olqan replace all my current business tools?

For most businesses, absolutely! Olqan is designed to replace your fragmented stack of business tools with one unified platform. It handles project management, CRM, invoicing, team collaboration, task automation, business analytics, procurement management, inventory tracking, asset management, ticketing systems, recruitment processes, HR management, and payroll processing all in one place. Some highly specialized businesses may still need certain industry-specific tools, but Olqan integrates with popular services to keep everything connected.

How secure is my business data with Olqan?

Security is our priority. Olqan uses bank-level encryption, regular security audits, and follows industry best practices for data protection. Your business data is backed up automatically and protected with multiple layers of security.

How can I get started with Olqan?

Getting started is simple! We offer multiple ways to begin your Olqan journey, including special early access opportunities for founding members. Join our waitlist to be first in line for exclusive launch offers and to secure the most favorable terms available.

How often is Olqan updated with new features?

We release updates and new features every month based on customer feedback and emerging business needs. As an Olqan customer, you'll always have access to the latest capabilities without having to manage updates yourself.

What makes Olqan different from other business tools?

Unlike point solutions that solve just one aspect of your business, Olqan provides a truly unified experience. Our platform was built from the ground up to work as a cohesive system, eliminating data silos and creating workflows that weren't possible with disconnected tools.

Sales Hub FAQs

Can I import my existing customer data?

Yes, Olqan provides easy import tools for CSV files.

How customizable is the sales pipeline?

Completely customizable - create your own stages, fields, and workflows to match your unique sales process.

Can different team members have different levels of access?

Yes, you can set granular permissions based on roles, departments, or individual team members.

Can I add a deal agent and a deal watcher?

Yes, you can assign agents who are responsible for managing specific deals, and add watchers who need visibility without direct responsibility. This ensures the right people stay informed while maintaining clear ownership.

Is training provided?

Yes, we do provide comprehensive documentation portal along with FAQ and support.

Project Suite FAQs

Can I switch between different project views?

Yes, you can toggle between Kanban, Gantt, Calendar, and List views at any time without disrupting your data.

How does Olqan support different project methodologies?

Olqan is designed to be flexible, supporting various project management approaches with customizable workflows, sprint planning tools, and detailed timeline visualization options.

Can clients access project information?

Yes, you can set up client portals with controlled access to relevant project information, files, and communication. Clients can also interact through our integrated ticketing system, enabling streamlined communication for feedback, approvals, and support requests while maintaining all project context.

How detailed is the time tracking feature?

As detailed as you need it to be. Track time at the project, task, or subtask level, with notes and categorization options.

Can I manage resources across multiple projects?

Absolutely. Our workload view shows resource allocation across all projects, helping prevent overallocation and bottlenecks.

HR Portal FAQs

How secure is employee data in Olqan?

Extremely secure. We use bank-level encryption, role-based access controls, and comply with all major data privacy regulations including GDPR.

Can we customize the performance review process?

Yes, you can create custom review templates, set your own rating scales, and design the entire workflow to match your organization's approach.

How does the leave management system work?

Employees can request time off through the system, managers receive notifications to approve/deny, and balances are automatically updated. The system also handles accrual rules and carries forward policies.

Can we track contractor information separately from employees?

Absolutely. You can categorize personnel as employees, contractors, or custom types.

Finance Console FAQs

Can I customize invoice templates?

Yes, you can create fully customized invoice templates with your branding, preferred layout, and specific fields that match your business requirements.

Can I give my accountant access to the system?

Absolutely. You can create specific roles for external accountants or financial advisors with appropriate access controls to financial data without exposing other business information.

Does Olqan handle multi-currency operations?

Yes, you can work with multiple currencies for both invoicing and expense tracking, with automatic currency conversion based on daily rates.

How detailed are the financial reports?

Our reports can be as detailed as you need, with the ability to drill down from high-level summaries to transaction-level details. You can also customize report views based on departments, projects, clients, or time periods.

Does Olqan integrate with QuickBooks?

Yes, Olqan provides seamless QuickBooks integration, allowing you to sync your financial data between platforms and maintain consistency across your accounting systems.

How does Olqan handle tax settings for different clients?

Olqan offers customizable VAT/tax settings for each company, allowing you to configure specific tax rates and requirements based on client location, business type, or industry regulations.

Pricing FAQs

Is there a free trial available?

Yes, all plans come with a 14-day free trial. No credit card required to start.

Can I upgrade or downgrade my plan?

Absolutely. You can change your plan at any time, and we'll prorate the difference.

Is my data secure?

Yes, we use bank-level encryption and follow industry best practices for data security. Enterprise plans include additional security features.

What kind of support is included?

All plans include customer support. Higher-tier plans receive priority support with faster response times and additional support channels.

Tickets FAQs

Can we customize the ticket workflow?

Yes, you can create custom ticket statuses, fields, and routing rules to match your specific support process and ensure every issue follows your preferred workflow.

How does ticket assignment work?

Tickets can be assigned manually or automatically based on criteria like department, issue type, customer, or workload balancing to ensure efficient distribution.

Can customers track their ticket status?

Yes, customers receive a branded portal where they can view their tickets, track progress, add comments, and provide additional information when needed.

How are tickets prioritized?

You can set custom priority levels and create automated rules to assign priorities based on SLA requirements.

Can we integrate ticket management with other Olqan features?

Absolutely. Tickets seamlessly connect with customer records, projects, invoices, and other Olqan modules for complete context and coordinated resolution.

Procurement FAQs

Can we set different approval workflows for different departments and employees?

Yes, you can create custom approval sequences based on department, employee roles, expense category, amount thresholds, or any combination of these factors.

Does Olqan support purchase requisition planning?

Yes, Olqan allows you to plan your purchase requisitions ahead of time, helping you manage procurement needs proactively and align with project timelines.

Can we manage our preferred vendor list?

Absolutely. Olqan enables you to maintain a curated list of preferred vendors with detailed information, making it easier to select the right supplier for each purchase.

Can we manage our products within the procurement system?

Yes, Olqan includes a dedicated products feature that allows you to create, organize, and manage your entire product catalog with detailed specifications, pricing, and inventory tracking.

Does Olqan support international vendors and multiple currencies?

Absolutely. You can manage suppliers globally with multi-currency support, international shipping documentation, and country-specific compliance features.

How does the procurement system help with auditing and compliance?

The platform maintains a complete audit trail of all procurement activities, documents approval decisions, stores required documentation, and can generate reports for compliance verification.

Recruitment FAQs

Can I customize the recruitment stages?

Yes, you can create custom hiring pipelines with your own stages and requirements to match your specific recruitment process.

How does the candidate experience work?

Candidates receive a branded portal where they can apply, schedule interviews, complete assessments, and submit required information—creating a transparent and professional experience.

Can we assign a recruiter for each job?

Absolutely. You can assign specific recruiters to manage different job openings, giving them the appropriate permissions and responsibilities to handle the entire recruitment process.

Does the system help with compliance requirements?

Yes, the platform helps maintain compliance by standardizing your hiring process, storing required documentation, and providing tools to monitor diversity metrics and fair hiring practices.

How can we showcase our job openings on our website?

Olqan provides a public career page that can be easily shared via link or embedded directly into your existing website, giving you a professional way to showcase openings without additional development.

Can we add internal follow-ups?

Yes, Olqan allows you to create and track internal follow-up activities, ensuring your team stays on top of candidate communication and recruitment tasks.