🎯 Smarter Support, Happier Customers

Resolve Issues Faster, Satisfy Customers Better

Deliver exceptional customer service with Olqan's comprehensive Ticket Management solution. From issue tracking to resolution.

Growing with the Support of Industry Leaders

Solve Problems Together

Streamline attendance recording and time-off requests for your entire team.

Activity Logging

Maintain a complete history of all ticket activities.

TICKET CREATION & MANAGEMENT

Centralize Customer Support

Manage all support requests efficiently in one organized system.

Solve Problems Together

Streamline attendance recording and time-off requests for your entire team.

Internal Notes

Add private comments visible only to team members.

Activity Logging

Maintain a complete history of all ticket activities.

Ownership Tracking

Clearly display who is responsible for each ticket.

Internal Notes

Add private comments visible only to team members.

Ownership Tracking

Clearly display who is responsible for each ticket.

Create Seamless Interactions

Foster coordination and clear communication throughout your projects.

Unified Conversation History

View all customer interactions in a single thread

Email Integration

Send and receive ticket updates via email.

File Attachments

Share and receive documents, screenshots, and other files.

Response Templates

Use pre-written responses for common questions.

Design Your Ideal Process

Customize ticket handling to match your support strategy.

Customizable Statuses

Create ticket statuses that match your support process.

Automated Routing

Direct tickets to the right department or specialist.

SLA Management

Set and track response and resolution time targets.

Escalation Rules

Automatically elevate tickets based on priority or time thresholds.

Empower Your Clients

Give customers the tools to help themselves and track their issues.

Customer Portal

Allow clients to submit and track their tickets.

Status Updates

Keep customers informed of progress automatically.

FAQ Integration

Connect tickets to self-help resources.

Satisfaction Surveys

Collect feedback after ticket resolution.

Measure and Improve Performance

Track support metrics to continually enhance your service.

Frequently Asked Questions

Can we customize the ticket workflow?
Yes, you can create custom ticket statuses, fields, and routing rules to match your specific support process and ensure every issue follows your preferred workflow.

How does ticket assignment work?
Tickets can be assigned manually or automatically based on criteria like department, issue type, customer, or workload balancing to ensure efficient distribution.

Can customers track their ticket status?
Yes, customers receive a branded portal where they can view their tickets, track progress, add comments, and provide additional information when needed.

How are tickets prioritized?
You can set custom priority levels and create automated rules to assign priorities based on SLA requirements.

Can we integrate ticket management with other Olqan features?
Absolutely. Tickets seamlessly connect with customer records, projects, invoices, and other Olqan modules for complete context and coordinated resolution.